FAQs
Frequently Asked Questions
Find answers to common questions about leasing, amenities, pet policy, smart home features, parking, and more at Tree Park in Flowery Branch.
What parking options are available at this community?
Tree Park offers select apartments with attached one-car garages to residents.
I shop online quite often! How do I get my packages at this community?
Don’t worry – we have Touch-Free SMARTPACKAGE Lockers that will store your packages until you are ready to pick them up, any time, 24/7.
When is trash pickup?
Trash is collected every Sunday – Thursday. Trash needs to be placed outside between the hours of 6pm-8pm, not before or after. Make sure trash is securely tied and placed inside the valet bin. We accept up to two bags max. Leave the can outside until the next morning and bring it back in by 9am. If your trash is missed, report it to the office via smarthub ticket.
Does it cost anything to apply at this community?
No, It is free to apply for an apartment with SMARTLEASING! After you are approved, you will have the option to pay a reservation fee to hold your apartment.
What parking options are available at this community?
Tree Park offers select apartments with attached one-car garages to residents.
I shop online quite often! How do I get my packages at this community?
Don’t worry – we have Touch-Free SMARTPACKAGE Lockers that will store your packages until you are ready to pick them up, any time, 24/7.
What is Venterra’s AutoPay Discount, and how much can I save?
Sign up for AutoPay in SMARTHUB and receive a $20 discount on your rent each month! Exclusive to Venterra.
When is garbage collection?
When is doorstep trash pickup?
Garbage is collected on Sunday – Thursday. Trash needs to be placed outside between the hours of 6pm-8pm, not before or after. Make sure trash is securely tied and placed inside the valet bin. We accept up to two bags max. Leave the can outside until the next morning and bring it back in by 9am. If your trash is missed, report it to the office via smarthub ticket..
Where is the dog park?
We have a dog park located next to building 1300 on the back side of the property. Our second dog park is located next to building 2400.
Where can my guests park when visiting the community?
We have designated guest parking spaces. Guest parking is labeled throughout the property.
What are your community’s pool hours?
10am – 10pm
Is a pool fob required for entry?
Yes, the gate card is required to open the gates. The lease holders will receive a card at move in. If lost, the replacement is $50.
What are your fitness center hours?
24/7 – They need the gate card to enter the gates.
Are there any amenities that require reservations?
No reservations allowed at any amenities.
Where is the Compactor located?
At the front of the property by the main road.
Where are the grills and what type are they?
Two gas grills available at the pool. Charcoal grills are available in the greenspace, behind the pool.
What are the Cable TV/Wi-Fi provider speed and phone number?
The community has Community WIFI included in the bundle. The provider is Spectrum. The resident will receive their login on move in day. If they run into WIFI issues, they can call Managed WIFI Resident Support at (855) 895-5302
Who are the water and/or electricity provider and how can I contact them for service setup?
Electric – Jackson EMC (770) 536-2415 | Gas – Gas South (855) 427-7688 OR Georgia Natural Gas (877) 850-6200 OR Scana Energy (877) 467-2262
What are the top community amenities?
Townhome Layouts, Mature Trees, Two Dog Parks, Two play spaces, WIFI Included